Frequently Asked Questions

Quick answers to common questions.

How does Cash on Delivery (COD) work?

When you choose COD at checkout, you pay the courier in cash when your order arrives at your door. No advance payment is needed. Please have the exact amount in UAE Dirham (AED) ready when the courier arrives.

How long does delivery take?

For major cities like Dubai, Abu Dhabi, and Sharjah, delivery usually takes 2–3 business days. Other regions across UAE take 3–5 business days.

Is there a delivery charge?

Yes, standard delivery charges range from AED 20 to AED 35 depending on your region. However, orders above AED 200 qualify for FREE shipping across UAE.

Can I track my order?

Yes! Once your order is dispatched, you’ll receive an SMS or WhatsApp message with a tracking number. You can also visit our Track Order page or message us on WhatsApp for real-time updates.

What if I want to return an item?

We offer easy 7-day returns. If you’re not satisfied with your purchase, contact us within 7 days of delivery and we’ll arrange a return or exchange. See our full Return Policy.

How do I cancel my order?

You can cancel your order before it’s dispatched by contacting us on WhatsApp. Once an order is dispatched, you’ll need to refuse delivery or return it according to our return policy.

What payment methods do you accept?

We accept Cash on Delivery (COD), Visa, Mastercard, Mada, and other major credit/debit cards. You can choose your preferred payment method at checkout.

Are the products original and genuine?

Yes, we work with trusted suppliers and check every product before dispatch. If you ever receive something that’s not as described, we’ll refund you in full.

Can I order without creating an account?

Yes, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and check your order history more easily.

How can I contact customer support?

The fastest way is WhatsApp — we usually reply within minutes. You can also email us at support@meeshop.sa or use the contact form on our Contact page.

What sizes are available?

Available sizes are shown on each product page. If you’re unsure about sizing, message us on WhatsApp and we’ll help you choose the right size.

Can I place a wholesale order?

Yes! For bulk and wholesale orders, please contact us directly on WhatsApp for special pricing and shipping arrangements.

Still have questions?

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our support team